Fenfair trust

Your shop can outlast any tool you use.

Handmade sellers are trusting Fenfair with storefronts, payments, custom orders, customer messages, media, domains, and the day-to-day work of their business. That trust only works if sellers know what they own, what they can export, and what happens if Fenfair is not the right fit.

Your store data stays yours

Products, customer lists, order history, media, brand assets, and storefront copy belong to the shop owner. Fenfair stores them to run the business, not to trap the business.

Your domain is portable

Sellers can use a Fenfair subdomain, buy a domain through guided setup, or bring a domain they already own. If they leave, the domain stays with them.

Export is a product requirement

Fenfair must provide usable exports for products, customers, orders, media references, and key settings before real sellers depend on the platform.

Continuity plan

No seller gets locked in.

Fenfair serves working shops, not captive accounts. The product must make it easy to keep operating, recover from provider problems, and leave with usable data if a seller needs to.

Account closure

Sellers can request export before closure. Billing, payout, and compliance holds are handled plainly before data is removed.

Platform shutdown

If Fenfair ever shuts down, sellers get notice, export access, and practical move-out guidance before hosted storefronts go dark.

Service interruptions

Checkout, email, shipping, domains, and media are tracked separately so sellers can see what is actually affected.

Support access

Human support access is limited to approved support team members, and sensitive support changes are recorded. Reason capture and narrower task scoping expand as the support team grows.

Plain boundaries

What Fenfair will not take from sellers.